Omega Healthcare, a global leader in healthcare services and revenue cycle management, is transforming its operations through AI-driven automation with UiPath, a prominent provider of enterprise automation solutions. This collaboration highlights the power of AI to streamline complex healthcare workflows and boost efficiency in an industry known for high-intensity tasks and documentation demands.
UiPath recognized Omega Healthcare’s achievements by naming it an AI25 Award Winner at UiPath FORWARD, the company’s annual event showcasing innovations in AI and automation. This award honors top UiPath customers leveraging AI and automation as strategic tools to drive significant, transformative outcomes.
Vijayashree Natarajan, SVP & Head of Technology at Omega Healthcare, shared, “Being an AI25 Award Winner is a testament to our continuous innovation alongside UiPath. Together, we’re using AI and generative AI to transform healthcare operations for our clients, bringing efficiency and reliability to the forefront.”
To facilitate secure, efficient digital transformation, Omega Healthcare employs the UiPath Platform’s advanced features, such as the AI Trust Layer, ensuring transparency and compliance in automated processes. This approach not only safeguards operations but also amplifies productivity and reduces costs for Omega Healthcare’s global clientele. Since adopting UiPath, Omega has processed over 60 million transactions, enabling a streamlined health documentation process that has redefined industry standards.
The partnership’s measurable impact includes a substantial productivity increase of 100%, a 40% decrease in documentation time, and monthly savings of over 6,700 worker hours. These efficiencies have led to a 50% reduction in process turnaround time and a remarkable accuracy rate of 99.5%, resulting in a 30% ROI within the first year of implementation.
Rajusiva Arunachalam, VP & Head of Automation & AI at Omega Healthcare, noted, “Through our partnership with UiPath, we’re committed to creating an AI-driven ecosystem that empowers healthcare organizations to provide superior care and improve financial performance.”
Omega Healthcare’s strategic adoption of UiPath Document Understanding also allows AI to automatically extract data from diverse documents, freeing healthcare specialists from repetitive administrative tasks and allowing them to focus on strategic initiatives. The use of generative AI further supports Omega’s goals to enhance operational efficiency, reduce claim denial rates, and foster patient engagement.
Mark Gibbs, President of UiPath International, emphasized the transformative potential of AI, stating, “AI-powered automation offers enormous benefits for organizations seeking to streamline workflows, achieve substantial cost savings, and improve accuracy and productivity. Our collaboration with Omega Healthcare demonstrates these possibilities, and we’re excited to continue supporting their digital journey.”
Omega Healthcare continues to advance its mission through the Omega Digital Platform, which integrates RPA, machine learning, natural language processing, and other AI tools to optimize revenue cycle outcomes for healthcare clients. Using UiPath’s AI Trust Layer, Omega is developing custom AI models to enhance the platform’s end-to-end automation capabilities, supporting the evolving needs of healthcare providers worldwide.
Founded in 2003, Omega Healthcare helps healthcare organizations improve revenue, reduce costs, and streamline the patient-provider experience. Operating from multiple global locations, including the U.S., India, Colombia, and the Philippines, Omega combines clinical expertise with cutting-edge technology to drive efficiency and accuracy across healthcare services.
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