Headquartered in Philadelphia, Acclaim Autism is a leading behavioral healthcare provider specializing in comprehensive, home-based ABA therapy for children with Autism Spectrum Disorder (ASD). Acclaim recently integrated Appian’s private AI to revolutionize its patient intake, achieving impressive efficiency and accuracy gains. With a commitment to enhancing operational efficiency and supporting families, Acclaim Autism sought an innovative approach to tackle long-standing challenges in the behavioral health industry, such as limited resources and lengthy waitlists.
This AI-powered solution automates the extraction of key information from Unstructured Medical Documents, such as birth dates, DSM-5 diagnostic codes, and physician details, directly from complex medical documents while strictly adhering to HIPAA standards. For healthcare providers like Acclaim Autism, generative AI automates labor-intensive data extraction tasks that were once manual, removing bottlenecks and allowing staff to focus on patient care.
The implementation has improved the accuracy of data extraction to 95% and is expected to reduce intake times by over 80%—cutting wait periods from several months to less than 30 days. In areas where the solution is fully implemented, eligible clients may experience intake times of less than ten days.
“The autism diagnosis AI extraction application is transformative for Acclaim Autism,” shared Ryan Cox, VP at Acclaim Autism. “This blend of cutting-edge technology and human expertise will elevate our ability to deliver highly accurate, personalized care and improve treatment planning for our clients.”
Key Benefits of Acclaim Autism’s AI Integration
95% Accuracy in Data Extraction
Achieving a 95% accuracy rate in data extraction is a significant milestone, especially in healthcare where data integrity is crucial. In traditional onboarding, extracting details from various medical documents can be a complex and error-prone task. Human data entry often leads to inconsistencies or errors, impacting the quality of care when healthcare providers rely on inaccurate patient histories, diagnoses, or treatment plans. With Appian’s generative AI, Acclaim Autism can automatically extract and compile essential patient information with minimal human intervention, ensuring nearly flawless records that clinicians can trust. This enhanced accuracy not only speeds up the intake process but also reduces administrative burdens, allowing healthcare providers to focus more on patient needs and less on data verification.
80% Reduction in Wait Times
Reducing intake wait times by 80% is a game-changer, especially in specialized care settings like autism treatment, where prompt access to services can be critical. For many families, previous wait times of 3-6 months meant delays in receiving timely interventions, potentially affecting outcomes. By leveraging Appian’s AI capabilities, Acclaim Autism has cut these wait times down to an average of 30 days. This drastic reduction enables families to get support faster, improving patient care continuity and reducing the emotional and logistical strain on families awaiting service. In healthcare, where time-to-care can directly impact health outcomes, an 80% reduction in wait times represents a major step toward patient-centered, responsive care.
Under 10-Day Intake for Eligible Clients in Certain Areas
In existing service areas where Acclaim Autism operates, eligible clients can experience intake times of less than ten days—a substantial improvement over traditional timelines. This rapid intake capability is particularly beneficial in regions with high demand for specialized autism services, as it allows more families to access support quickly and efficiently. The under 10-day intake also highlights the scalability of AI-driven intake processes; as Acclaim Autism’s AI infrastructure continues to mature, these expedited times can likely be expanded to more regions. For families, the ability to move through the intake process in under ten days not only reduces wait-related anxieties but also provides a proactive path to beginning necessary therapies and interventions without delay.
Sanat Joshi, Executive Vice President of Product & Solutions at Appian, added, “Seeing Acclaim Autism use Appian’s AI capabilities to enhance family care highlights how generative AI can increase both operational efficiency and the quality of patient experiences, providing faster, more tailored care.”
Generative AI as a Catalyst in Patient Intake and Beyond
This move places Acclaim Autism at the forefront of healthcare providers adopting cutting-edge AI to better serve patients. As other organizations follow suit, we could see a new standard for intake times, particularly in specialties requiring extensive documentation, like autism care. Acclaim’s success underscores the potential of generative AI to improve not only administrative efficiency but also patient experience, offering families quicker access to vital support.
About Appian
Appian is a leader in low-code automation, offering a powerful platform that enables businesses to design, automate, and optimize essential processes. Trusted by top organizations worldwide, Appian helps drive transformative process changes with ease. Learn more at appian.com.
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